Ordering repeat prescriptions

Repeat prescriptions can be requested in the following ways:

All medication requests must be in written form. We do not accept telephone requests for medication.

Collecting your prescription


You can usually collect your prescription 3 working days after you have ordered it.

Any requests received after 12pm will be processed the next working day.

Prescriptions received at surgery by 9am on:Will be ready to collect on the following:

Please note the above is subject to change to take into account bank holidays. You can request a prescription within 2 weeks of the issue date to ensure you allow us and the pharmacy to prepare your request safely and efficiently.

Unless stated otherwise, your prescription will be sent to your nominated pharmacy. If you require this to be sent somewhere else, please let us know when requesting your prescription.

If you would like to change your nominated pharmacy, please phone the surgery on 01273 559601 and the reception team will be able to assist you.

Nominating a pharmacy

You can choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • fill out a nominate a pharmacy or other dispenser form
  • at any pharmacy that accepts repeat prescriptions
  • complete a nomination form in the waiting room and post in the repeat prescription box
  • tell the Receptionist in person or over the phone

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

How can patients help reduce prescription waste?

Check your medication cupboard before ordering more, order prescriptions when you have 7 days of medications left and let us or your surgery know if you have stopped taking any of your medicines.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.